Rich Tremblay

During my tenure in the cloud operations group, I have had experience with technical architecture, strategic direction, production management and agile development in the roles of Senior Advisor, Acting Director and Acting Strategic Advisor

When I joined Cloud Operations, I was working along side a new Operations team to prepare to engage with the Platform Engineering team to plan day-2 transition. After integrating the development and Ops teams, I began to act as the Google Cloud (GCP) Product Owner, setting the vision, priorities and managing the backlog for the team

In the final few months of development before ATO, I took on an acting assignment as Director of the GCP team where I helped guide the team to complete the SA&A process.

Finally, I have been acting as a Strategic Advisor in the creation of the overarching SSC Cloud Hosting solution - creating an overarching product vision for a single SSC hosting solution in response to the TBS 2024 Application Hosting Strategy. Currently we are working towards creating and implementing a interim operating model, defining the future product direction and establishing some technical alignment between our product teams. I have liaised with TBS OCIO and TBC Cyber, and presented numerous times to the TBS DevOps and Cloud Community of Practice (over 500 registered members) and am leading a User-Centric design workshop series with identified cloud experts in the GC.

Examining the end-to-end delivery processes of SSC, the Quality Management Program (QMP) is seeking to introduce gap solutions aimed at improving the overall delivery speed and quality of SSC services and solutions. As the lead technical architect, I bring my real world experience as a recognized expert in Solutions Architecture to lead cross-functional working groups examining the integration of Solution, Service and Enterprise Architecture functions. I am also responsible for the overall review of all QMP solutions to ensure alignment, and contributing to the overall development of a Quality Management practice.

Working Group Core Team lead for the Solution Integration Working Group and Business Intake Working Group along with participating in the Enterprise Architecture Working Group, Project Management Working Group, Service Authorization Working Group. I lead these working group consultations in the analysis required to identify business and technology opportunities for service, quality improvement and innovation

Co-Developed a full Solution Architecture and Design Method with codified processes for Requirements Gathering, Conceptual Architecture and Detailed Design with governance and integrations into existing SSC functions.

Lead the Working groups in the solution process (Root Cause Analysis, Solution Proposal and Solution Implementation) for gaps involving solution governance and Service Line collaboration. Provided these Working Groups with technical leadership in the planning and delivery of these enterprise/organizational transformational IT initiatives involving Solution Architecture governance, Service Line collaboration and enablement of the EA practice in SSC.

Contributed and presented many presentations to peers in the QMP Task Force and PM&D All-Staff; and to Executives in the SSC Operations Management Board (OMB), , PM&D Branch Executive Committee, and bi-weekly status presentations to the QMP Business Sponson (SADM of PM&DB)

Senior resource working on Solution Architecture, design and implementation activities for internal SSC BRs and major projects for implementation in legacy and End-State SSC data centre environments

As the conceptual design group for many of the SSC business requests, I worked with multi-disciplinary teams including all SSC Service Lines to develop IM/IT solutions to meet business needs for many new business requests

As part of my design role I produced technical infrastructure solution documents in the form of High-Level Designs (HLD), Preliminary Design Documents (PDD), Workload Intake Forms (WIF).

Represented SISD in a number of large project working groups for enterprise solutions (more than 1000 users) including the Phoenix Program, GCDOCS, the Digital Communications and Collaboration project (M365), and the NextGen HR and Pay project.

Designed and participated in the implementation and monitoring of service and data centre transformation projects and participate on a number of DC closure projects (Workload Migration) including the SSC side of the TBS cloud migration.

Team B-2 technical lead on the strategy and tooling to support the roll out of Windows Server 2016.

Developed and authored the GOP technical scripts and implementation guide for the standard Windows Server 2016 image.

Review and comment on solutions and requests sent for implementation by partners and design teams

Participated as the Team B-2 representative in the Windows Team B Technical Working Group in order to review, discuss Windows transformation projects and horizontal initiatives (such as SSCM enterprise roll-out for patching and reporting, Specter/Meltdown remediation, standard Windows Server 2016 image development and the Windows Server 2008 replacement project).

Monitored the implementation and readiness of these horizontal transformation projects and reported progress for the Team B dashboards.

Senior resource working on design and implementation activities for legacy and End-State SSC data centre environments

As the conceptual design group for many of the SSC business requests, I worked with multi-disciplinary teams including all SSC Service Lines to develop IM/IT solutions to meet business needs for many new business requests (internal SSC and Partner) as well as many transformation projects moving applications from legacy to end-state.

As part of my design role I produced technical infrastructure solution documents in the form of High-Level Designs (HLD), Preliminary Design Documents (PDD), and Workload Intake Forms (WIF). As part of the SISD role I also reviewed and contributed to service Detailed Design Specifications (DDS).

Represented SISD in a number of large project working groups including Pension Modernization (PenMod), PayMod/Phoenix and GCDOCS as well as representing the Solution Integrators in a number of business process working groups such as the WIF Update and Automated ECD process working group.

Designed, participated in the implementation and monitored service and data centre transformation projects including Phoenix DR project, Enterprise GCDOCs, and Enterprise Mobile Device Management (EMDM). Participated as part of the SISD team working on a number of DC closure projects including the Borden Relocation project.

Designed solutions and performed integration and deployment into the "ITSSO" data centres (APDC/KEDC/SSDC)

As the “lead design” group for many of the ITSSO business requests, I worked with multi-disciplinary teams (MidRange Engineering, MidRange Operations, Firewall and Networking and Partner) to develop IM/IT solutions to meet business needs for many high-profile projects including but not limited to: Marine Security Operations Centres (MSOC), Canada Site, PenMod, PayMod/Phoenix and GCDOCs.

For each solution, I produced one or more technical infrastructure solution documents in the form of a MidRange Solution Document used to both describe the detailed solution including all leveraged SSC services, act as the implementation guide for MidRange Engineering and as a guide for the costing of the Business Request

Represented the Solution Design team in a number of large project working groups including Pension Modernization (PenMod), PayMod/Phoenix and GCDOCS.

Designed, participated in the implementation and monitored service and data centre transformation projects, including the Phoenix project, the repatriation of the SIMSI application from a third-party vendor into a GC data centre, the establishment of an enterprise GCDocs service (and migration from legacy solutions) and the ESDC Canada.ca outsource transformation.

Team leader of the team responsible for support and deployments for the the pre-production Staging environment, Client Acceptance Test Environment (CATE), and full third level support of Production and DR for the GoC PKI.

Work tasking, senior escalation point along with actively supporting PKI infrastructure 24/7 in 3 PWGSC data centers (APDC, KEDC and MCDC).

Preparing and reviewing multiple technical infrastructure solution documents in the standard TOD (Technical Overview Documents) format to document solutions for several key operational foundational services including central logging, and custom PKI monitoring

Worked with a multi-disciplinary, multi-department team to develop Secret IM/IT solutions to meet customer business needs

Maintained, designed and deployed servers, network infrastructure, type-1 cryptographic equipment and services within several custom-built and existing IT Security environments in several different GoC Secret Enclaves and data centres.

Prepared multiple technical infrastructure solution documents including high level architectures, security compliance test procedures, operational procedures and a variety of technical evidence for the SA&A process of the environment.

Represented the PWGSC CCN Operations team on a number of facility tours, business engagement working groups and multi-departmental working groups in the classified space.

Public Key Infrastructure (PKI) release testing, quality assurance and operational support

Maintained, designed, tested and deployed servers and services for the PKI environments in the APDC, KEDC and MCDC datacentres.

Desktop and server support for Financial Systems

Provide hardware and software support for over 100 Windows 9x/2000 desktops and 6 Windows 2000 servers.